24/7 Security Operations Center (SOC)

A security operations center (SOC) is a team that watches your systems day and night, investigates suspicious activity and acts to stop attacks. Attackers do not keep office hours, and the damage from a breach grows the longer it goes unnoticed. Snipeyes runs this service for you from an ISO/IEC 27001:2022-certified operation, under service levels written into the contract.

Build our own, or use a service?

A round-the-clock team needs enough analysts to cover every shift, senior responders for serious incidents, specialist tools and constant training. Many organizations find those people hard to hire and harder to keep. A managed SOC gives you the coverage without the recruitment.

It also works as a top-up. If you already have a SOC, we can add senior (level 2 and level 3) analysts and threat hunting to your existing team. Either arrangement can work for banks, fintech, government agencies, telcos and large enterprises.

What our analysts do

Our analysts review alerts from your security tools around the clock. These typically include a SIEM (the system that collects and correlates logs from across your IT), EDR (protection software on laptops and servers) and NDR (monitoring of network traffic). False alarms are filtered out before anything reaches your team.

Detection rules are mapped to MITRE ATT&CK, a public catalogue of attacker techniques, so you can see what is covered and where the gaps are. Alerts are enriched with threat intelligence relevant to your sector. When an attack is confirmed, we contain it through automated playbooks (known as SOAR) and direct analyst action, following NIST SP 800-61 incident handling practice. Threat hunters also search proactively for activity that automated rules would miss.

Getting started

Setup follows a clear sequence. We first look at your size, sector and regulatory obligations, such as GDPR, PCI DSS, SOC 2 or ISO/IEC 27001:2022. Then we agree the scope, the coverage model, how often you receive reports, and the service levels, including target times to detect and respond to incidents.

Next we assign the team of analysts, incident responders and threat hunters, and connect the tools, reusing what you already own where possible. Response playbooks and incident plans are written with you and rehearsed in tabletop exercises (guided walk-throughs of a simulated incident). From then on monitoring runs 24/7, and we keep tuning it through monthly metrics, purple team exercises and quarterly reviews.

Reports you can expect

  • A monthly service report covering alerts, incidents, detection and response times against the agreed service levels, and detection coverage by MITRE ATT&CK tactic.
  • An incident report for each significant event, with timeline, root cause and recommendations.
  • A quarterly business review for leadership.
  • Evidence of monitoring and incident handling for ISO/IEC 27001:2022, SOC 2, PCI DSS and GDPR audits.

Request a SOC proposal to discuss coverage and service levels for your organization.