Cybersecurity for utilities and critical infrastructure

Nobody notices electricity and water until they stop. The control systems that run grids and treatment plants are now linked to office networks, smart meters and city platforms. That makes them reachable by criminal gangs and by state-backed groups.

What is at stake

An attack on a utility is a public safety matter. A power outage stops hospitals, traffic lights and businesses. Tampering with a water treatment process can put public health at risk, and even a false alarm damages public confidence. Electricity falls within the energy sector of Indonesia’s vital information infrastructure, where the National Cyber and Crypto Agency (BSSN) coordinates protection. After a serious incident, regulators will want to know what happened, and leadership will be asked to explain it in public. Smart meter and billing data is also personal data under the Personal Data Protection Law (UU PDP).

Where we look

  • Substations and SCADA systems. Can someone on the office network reach an operator screen (HMI) and from there send commands to relays, remote terminal units or controllers?
  • Smart meters and water control systems. Could meter readings be faked, treatment controllers altered or operating history copied out?
  • Smart city systems: traffic control, CCTV, LoRaWAN sensor networks and the data platforms and APIs that tie them together.
  • Vendors and contractors. Remote access through third-party network operations centers and contractor VPNs is often the weakest link.

How we test without touching the plant

We begin with passive discovery, observing network traffic without sending commands. Where active testing is needed, we reproduce the relevant equipment in a lab. Rules of engagement are agreed with control-room operations, and scope is set per site and OT zone (operational technology, the systems that control physical processes). Live generation and treatment are left alone.

What you receive

You get a report within 10 days of testing that rates each finding by its outage, safety and regulatory impact, followed by a retest once fixes are in. Findings are mapped to IEC 62443 (the international standard for industrial control system security) and ISO/IEC 27001. For operators who benchmark against it, we also map to NERC CIP, the North American grid security standard. That evidence serves regulators and insurers.

We can also run a crisis tabletop exercise with your leadership, a guided rehearsal of a major cyber incident. And with our Security Operations Center (SOC), we can design round-the-clock monitoring for your OT environment.

Snipeyes is CREST-accredited and ISO/IEC 27001:2022 certified. Our testers use IEC 62443, NIST SP 800-82 and MITRE ATT&CK for ICS. Power and water utilities, grid operators, smart city operators and industrial estates can all use this service.